Shipping & Returns
Our shipping and return policy can be stated very simply - "We treat each and every one of our customers just like we would want to be treated ourselves". That said, we are dedicated to giving the utmost attention to every order. We do our best to get everything to you quickly, completely and accurately. We ship to both the US and Canada using the USPS (US Post Office) as our primary shipping partner. We will ship using either Priority Mail or first class parcel depending on weight and distance. On larger packages we will use UPS as we have found those packages to arrive quicker and at less cost than similar ones shipped via USPS parcel post.
We strive to ship within 2 business days of receipt and payment of the order for in stock products but can take as long as one week as we get closer to Christmas. We do provide tracking for USPS shipping based on the email associated with the order.
If an order is damaged, please notify us immediately via email (firstname.lastname@example.org) or call (336) 760-1585.
Shipping charges are based on the actual cost of the shipping service used which includes weight, distance and the packing materials used.
In an effort to help reduce waste, we reuse packaging peanuts, paper and boxes, whenever possible.